Contact

Questions, billing problems, or something broken? Email support@getmux.io. We reply within a few business days, usually sooner.

Helpful details to include

• The email on your Mux account.
• For billing questions, the purchase date and amount. See our Refund Policy.
• For API problems, the request id (req_..., also returned in the x-mux-request-id header) and the time it happened. Please never send a full API key.

Security issue? Email the same address with “Security” in the subject.